Season Tickets 2020-21: Trust Statement

Trust chair Keith Morgan

As members will recall, we raised the issue of the way season tickets were being sold without any formal consultation with supporter groups.

The club said at the time of the ticket launch in July that they would not offer season ticket holders any price reduction or cash refund in the event of matches being played behind closed doors.

We thought this was wrong and the Football Supporters’ Association agreed and also strongly criticised the actions of Cardiff City management.

However, we’re pleased to say that Nic Heslop, Head of Commercial, has this week written to supporters to say:  “We are now delighted to confirm that the EFL have granted the club the ability to issue a streaming pass to every season ticket holder at the value of £10 including VAT per game.

“The club will then combine the streaming pass along with the difference in ticket price paid to make a pro-rata credit to compensate for any games that season ticket holders are unable to attend. Credits will then be held on each season ticket holders’ account to use towards the 21-22 season ticket.”

While the club is not offering immediate pro-rata refunds– unlike some clubs like our rivals at Bristol City – Cardiff City FC has gone some way to recognising the concerns of supporters.

The Trust has been in contact with the club and anticipate that communication and consultation with fans’ groups will return to the good levels experienced prior to the season ticket announcement issue.

Keith Morgan

Trust Chair