Trust statement on Season Ticket issues

Cardiff City Supporters’ Trust was made aware by a number of its members of a problem in respect of the non-activation of their season tickets leading to entrance problems at turnstiles. The Trust understands that the problem was quite widespread at the Aston Villa game and to a lesser extent at the Sheffield United game.

Trust chairman Keith Morgan has been in discussion with the club’s senior management over the issue and we can report back to supporters as follows:

“The club was aware of the problem, which was caused by a software issue. Alternative procedures were put in place as soon as the problem was identified and the club is currently in discussions with the system provider to try and eradicate the problem as soon as practicable and, if possible, ahead of the next home game.”